Orders made after these times will be dispatched the following day. Orders placed via UK Next Working Day on Friday or Saturday will be delivered on the next working day. Please note, additional charges may apply when using alternate shipping.Īll UK Next Working Day or 48 Hours (2 working days) orders placed before 1pm (Monday-Thursday) will be dispatched that day, subject to stock availability. To request alternate shipping please email our customer service team. Some other large International orders may also be dispatched via FedEx. LD Mountain Centre are not liable for these payments. Please be advised that for countries outside the EU, as well as the Canary Islands, there may be customs and VAT charges that the customer will be expected to pay. In the unfortunate event that a product is out of stock a member of our Customer Service Team will contact you.įor international orders, the couriers we use are, DPD and FedEx. There are no refunds on shipping costs unless LD Mountain Centre is responsible for the error. LD Mountain Centre does not accept responsibility for items being delayed through customs/ security checks or adverse weather conditions. If you have any questions or if you need your clothing or equipment for a specific date, holiday or trip please contact us via phone on 0191 2323561 or email Mountain Centre reserve the right to amend orders placed with incorrect delivery options without notice. *additional charges may be applied by local customs for import tax on orders outside the EU. You will NOT be charged an import duty/tax upon receipt of delivery.ĥ-7 Working Days Delivery May Vary Due To Local Customs If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary.Free Non-Trackable 7 - 10 Working Days Delivery on orders £50+įor customers ordering in the European Union, import duty/tax is included within the purchase price at the checkout on our website. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: 6-8 Middle Street, Galway, H91 E5RR, Ireland. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: 6-8 Middle Street, Galway, H91 E5RR, Ireland. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. There are certain situations where only partial refunds are granted: (if applicable)ĬD, DVD, software, video game, cassette tape, or vinyl record that has been opened.Īny item not in its original condition, is damaged or missing parts for reasons not due to our error.Īny item that is returned more than 30 days after delivery Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable or time sensitive goods such as food or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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